Entries in Beyond the Pipe (6)

Thursday
Jan122012

For ILEC with 210k-Mile Network, IPTV Just "Another Application"

It appears CenturyLink didn't want to miss making an announcement at last week's Citi Entertainment and Media Conference, going with a "me too" approach to IPTV services. The "announcement" was modest, as CenturyLink revealed that they would be extending their IPTV services to one or two new markets in the former Qwest territory. Currently CenturyLink's Prism IPTV service passes 1m homes in select markets and, as of 3Q11, had 50k subscribers. For a telecom provider as large as CenturyLink, however, those numbers are relatively small—but what's interesting is how CenturyLink executive vp and cfo Stephen Ewing characterized IPTV: as just “another application.”

Ewing said, “The incremental cost of us rolling out IPTV is not significant. Once you get a 20 Mbps service out there to a customer the incremental cost of layering IPTV on top we view it as another application.” These sentiments, of course, square with what we've been saying for a while—that since so many providers spent so much time and money on network build-outs and improvements, this was the year to capitalize on those networks with new services, content, and applications.

But CenturyLink's "announcement" seems pretty modest, and offering IPTV in only two markets seems like a paltry "expansion," considering that the company has 210k miles of fiber. With its acquisitions and its expansive network, rollouts like IPTV appear to be an obvious next step. For now, Ewing said that, “The (IPTV) customer base is still small, but we did increase the customer base 25% during the third quarter.”

CenturyLink's network design also makes IPTV easier to distribute, as all of its video content is put into a head end in Missouri and, from there, distributed to each of the 8 markets currently served with IPTV. Each market also has its own mini-head end for local content, and all content is delivered over CenturyLink's fiber network.

Last fall, the company denied speculation that it would expand its Prism service to former Qwest markets. CenturyLink had just inherited Qwest's 1m DirecTV subscribers and was committed to satellite TV. But now the Louisiana-based ILEC says it's following a two-pronged approach to video services: satellite and IPTV. It's a strategy that allows CenturyLink to hedge its bets, capitalize on the satellite subs it's already inherited, and continue to anticipate consumer trends, as greater numbers of Americans access over-the-top video services like Netflix. Ewing said, “If over the top eventually takes some of the traditional TV market, we think we'll be well positioned with the bandwidth with have to our customers to participate in that.”

What is surprising, however, is that CenturyLink does not seem to have an overarching strategy to build out broadband to former Qwest markets. So far the company has just said, vaguely, that it plans to "expand its broadband footprint." Broadband has been a key component to the ILEC's business strategy for a while now, and in 3Q11, the service provider added 57k high-speed Internet subscribers, versus only 12k in 2Q11. Part of these gains, however, come from Qwest's FTTN initiative, which CenturyLink has continued after the acquisition. By the end of this year, CenturyLink estimates that it will pass 5.4m homes with FTTN.

In FTTN service areas, 75% of customers enjoy 20 Mbps speeds, while the remainder of subscribers have speeds of 10 Mbps or higher. As for CenturyLink's big picture, about 20% of subscribers can get 20 Mbps, over half can get 6 Mbps, and two-thirds can get 6 Mbps or higher. According to Ewing, “The speeds will continue to improve over 2012 and future years as we continue to build out the IPTV footprint and the Fiber to the Node footprint in the Qwest markets primarily,” he said.

Of course, CenturyLink will find itself increasingly in competition with LTE services (which we will look into more next week), but for now Ewing said CenturyLink seemed to have an edge, due to its increasing bandwidth. Ewing said that average customer usage is continuing to rise to about 18 Mbps, double where it was a year ago.

Monday
Jan092012

A Picture is Worth... A Reduction in Churn

When an ILEC as big as TDS Telecom says that IPTV has allowed them to gain “30% share against two national cable operators in just three years,” and that, “based on that success we're planning to roll out to... 19 [additional] markets during 2012,” perhaps it's time to take IPTV seriously. Speaking at Citi Entertainment and Media Conference this past Friday, TDS president and ceo, LeRoy Carlson Jr., said that the company's wager on IPTV had proved wise, warranting these additional markets. Carlson added that, after these 19 markets, “we'll see if there are additional markets to roll out into in future years."

Of course, we've been hearing more about successful IPTV rollouts recently, usually by ILECs who are trying to offset significant voice line losses. In the past, it seemed so many IPTV ventures were deemed “defunct” after initial trials, never actually making good on the promise of additional revenue.

But TDS says its initial two-market roll-out, last year, was successful in both markets. Now the Madison, Wisconsin-based telecom giant isn't just dabbling in video services; instead, Carlson and company see IPTV as a way both to retain and attract subscribers. Last year, TDS rolled out VDSL services in 20 markets of its 30-state operating area, offering up to 25 Mbps, and it operates ADSL and ADSL2+ services as part of its broadband offering.

So it's safe to say that building out broadband, through a variety of pipes, has been an emphasis for TDS. With a staggering $100m in broadband stimulus funding, the company has been working to extend high-speed services into many of its rural territories, then bundling data with voice and, in some cases, video services. To date, Carlson said that TDS had approximately 55% market share of broadband in its traditional ILEC markets—something he said was "quite different than the other ILECs that typically have only 40 percent share compared to cable's 60 percent."

And broadband has been working to reduce churn. "What we have found is that when we have three services in a household our churn rate drops from over 2% for a single service to 1.5% for two services and down to 0.5 and 0.6% when we have three services," Carlson said. "As we add DSL on top of voice and we add video on top of voice and DSL we dramatically reduce our churn in the consumer household."

That's something ILECs across the country have been waiting to hear, as many smaller companies and cooperatives have also started to (re)consider IPTV for its “stickiness.” Carlson said that, by bundling its services, they're able to moderate voice line losses, but also "drive our top line revenue in our consumer business.” The company's IPTV services will be revenue on top of its $37 ARPU.

“On the ILEC side,” Carlton said, “the primary drivers of growth have been on pushing DSL further to our customer base. Sixty-one percent of our lines now have some form of DSL and we're pushing faster speeds out there.”

Carlton also announced that TDS's new IPTV markets would incorporate Microsoft's Mediaroom platform—an interface that many smaller ILECs and co-ops are adopting as well (several of whom we've profiled last year). Mediaroom allows for the bells-and-whistles services many consumers have come to expect and ILECs now want to provide: VOD, whole-home DVR, caller ID over the TV, and even remote DVR services.

TDS's IPTV announcement comes after a year of investment and diversification at the company. In the past two years, TDS has pursued both the data center and cloud services markets, most recently with its acquisition of OneNeck for $95m this past summer. But as I predicted for 2012 (and we're only a few days in), companies like TDS will also want to find new ways of making their broadband expansion count for even more. We'll be interested to see the numbers when all 21 IPTV markets are live.

Wednesday
Jul202011

Cloud Consortium MARC3 Invites ILECs to Embrace the Cloud

Group Offers Practical Partnerships with Vendors, Colleges, Businesses, Communities

These days, it seems like everyone is talking about the cloud, and for those in the ILEC industry, the question is how to capitalize on this new technology in a way that utilizes their investment in fiber and their position in local and regional communities. The executive directors at MARC3 believe they may have an important answer to this question—intelligent, forward-thinking collaboration between a variety of “sectors,” including vendors, academic institutions and, yes, ILECs.

The Midwest Academic & Resilience Cloud Computing Consortium (MARC3) predominately works with community colleges to help them identify twenty-first century jobs, while working together collectively and with small-to-mid-sized businesses to harness the power and possibilities of the cloud. The group is also inviting ILECs to a workshop where cloud collaboration will be the focus and where high-profile connections could generate business possibilities for carriers.

While the group's name may be a mouthful, its mission is practical. The consortium brings together a group of colleges, universities and industry partners investigating the use of cloud computing infrastructure, and believes that collaboration can support teaching and learning, cloud computing education and training, academic research, and entry-level resilience and recovery solutions for small-to-mid-sized businesses. Additionally, the consortium focuses on uses of the cloud by businesses, in a way that augments their day-to-day operational needs.

According to executive director Dick Arns and chief compliance officer John Jones, the consortium believes ILECs could play a key role in cloud computing's future and they are inviting ILECs across the nation to participate in their next workshop, on Aug. 8 at Governors State University in University Park, Illinois. The workshop will feature an address by Congressman Adam Kinzinger (R-IL), and in the room will be top-tier vendors, community college representatives, and hopefully some ILEC executives. Past meetings have attracted big name executives and politicians, and Arns asserts that the face-time and networking possibilities of these meetings are a valuable part of collaboration. According to Arns, “Rural carriers should definitely be involved, because of what they represent—Middle America... they could contract with large data providers to attract new services to their areas. They won't need to borrow the infrastructure; they already have it.”

Arns also believes ILECs could be an important link between the schools and vendors MARC3 already connects. The Aug. 8 meeting will explain the group's aims in greater depth, but basically the model is this: vendors (chip manufacturers, hardware, and software companies) invest a modest sum in local community colleges that then use the investment plus their own resources to run a pilot program as a “sandbox”-like testing ground for the vendor. The pilot program augments the current curriculum of the college, so that students get first-hand experience working with high-profile companies and cutting-edge technology, and professors gain access to improved resources and lab experience.

For cloud computing, job possibilities are also an exciting part of MARC3's collaboration aims. Jones and Arns believe that, as cloud computing becomes more popular, small-to-mid-sized businesses could benefit and local communities could capitalize on the cloud's manufacturing needs: containers, super computers, widgets and so on. With local connections through the community college, areas could bring these jobs to their region and build on connections already establish with big vendors. There's money to be made: Arns sites several recent studies by the Gartner Group, Yankee Group and others, each of which forecast that that the “cloud brokerage service model” is likely to grow to $1t in revenue in the next five years.

At the center of this model could be rural and small carriers, who would provide the broadband needed to keep up with growing HPC services. “Whoever owns the network can possibly make quite the premium,” Arns says. “It [fiber] is too expensive to buy, so it makes sense to go through the ILECs, CLECs and so on, and in the process allow them to light up some dark fiber.” Such local and regional carriers “can better provide service to end users,” according to Arns, “so that Amazon and Google and others can get to those clients.”

But all of this is not just talk. MARC3 has projects already in the works. Recently a top-tier vendor hosted three MARC3 meetings and, with the partnerships formed, immediately was placed into a $1.5m grant application, to get started working with schools on a pilot program. Similarly, in an effort to provide insight into their own cloud computing/ data centers capacities, Dell Computers, in conjunction with local stakeholders (comprised of an Illinois town, a local community college, and a Illinois Congressional District), is launching another pilot program that if successful could arguably provide cloud services to a town of 65k.

Carriers can become a part of this model if they're willing to collaborate in creation of a win-win for all involved, Arns and Jones stated. “We can couple them with a community college in their area and bring the ILECs into this arrangement,” Arns said. And he insisted that the best thing ILECs can do to get involved is to come to the Aug. 8 meeting. Arns said he welcomes interested ILECs to be in contact with MARC3 and ask questions ahead of time, to throw out ideas, and so on. In the end, the group promises a kind of collaboration that makes sense and also makes use of untapped partnerships between some strange bedfellows. But by bringing together a vendor that's willing to invest, a community college that's hungry for hands-on opportunities, and a colloquium that can help apply for grant funds, ILECs may finally have a practical way of capitalizing on cloud computing's lucrative future.

For more information on MARC3's Aug. 8 meeting, go to www.marc3.info or contact John Jones at [email protected] or 773.286.0699.

Tuesday
Aug312010

A Look at Data Centers

Data Storage Centers Growing Like Weeds

We often debate the direction the ILEC industry needs to take in order to avoid marginalization and commoditization as the communications industry evolves.  “Beyond The Pipe” is a new feature we’re bringing to The ILEC Advisor to introduce and track new products and services that telephone companies are developing.  We’re not talking about adding wireless or video services into the mix—we already consider these to be “traditional” (if not mandatory) offerings for long-term ILEC survival. 

Rather, we’re investigating the next-generation of (often) data-oriented and monitoring type services, among others.  We’ll cover new offerings from ILECs and attempt to evaluate the potential of these new products and services to help ILECs remain relevant and profitable, as well as determine how well they increase the “stickiness” of their customers.  It’s a brave new world, but one that can’t be avoided as the business evolves at a faster and faster pace.  In many cases the hot topic of today will no doubt become passé in short order—but swimming somewhere in the soup of new technology, services and acronyms may just be the “next big thing”…

One area which has seen a lot of activity recently surrounds data centers and storage.  AT&T (NYSE:T, “AT&T”), Verizon (NYSE:VZ) and Qwest (NYSE:Q, “Qwest”) have all made investments in the space, and the RBOCs are well-positioned to serve Fortune 500 companies.  Qwest announced last February that it had opened its 17th data center nationwide in the Washington, D.C. metro area; the 129k square foot facility was supporting one federal customer at that time.  The company said, “By leveraging the power of cloud computing, Qwest continues to demonstrate its ongoing success in serving enterprise and government customers nationwide.  Our managed CyberCenters offer customers a compelling alternative to taking on the considerable risk and expense of building, maintaining and staffing their own facilities.” 

That buzzphrase—“cloud computing”—is everywhere these days as IT service companies work to convince enterprise customers that they need to invest in remote/ outsourced IT services.  Increasingly, ILECs are maneuvering to provide those IT services, although whether they can compete with the IT heavyweights remains to be seen.  What is attractive about the “cloud,” however, is the rapid rate of growth anticipated.

Cincinnati Bell (NYSE:CBB) has been investing heavily in its Technology Solutions division, and in May, CBB announced the $525m purchase of Texas-based data center operator CyrusOne (The Deal Advisor, 5/10, p.19).  The hefty multiples paid—more than 7x revenue and 12x cash flow—are indicative of the growth expected, and in its presentation to investors, CBB provided some statistics that highlight the data opportunity.  Of course, with Cisco Systems (Nasdaq:CSCO) as one of the sources of the data, one has to keep in mind that company’s motivation for developing a bullish forecast.  Still, we’d say it’s a safe bet that data storage needs will continue to grow rapidly.

According to CBB’s presentation, the demand for data center capacity has been growing at a double-digit pace since 2008, while supply has increased only 5% to 6% over the past two years.  Global IP traffic is expected to grow dramatically:  consumer monthly IP traffic volume was estimated at nearly 10,500 petabytes (PB) per month last year, and is forecast to grow to more than 40,500 PBs per month by 2013.  On the business side, traffic was estimated at around 4,250 PBs per month in 2009; it’s expected to grow to more than 12,800 PBs per month by 2013.

[Just in case you’re not up to speed on your data measurement terms, a “petabyte” is a unit of information equal to one quadrillion bytes, or 1000 terabytes: 1 PB = 1,000,000,000,000,000 B = 10005 B = 1015 B.  For frame of reference, Wikipedia’s entry for PB says that Google processes about 24 PBs per day; the movie Avatar reportedly took more than 1 PB of local storage for the rendering of the 3D CGI effects.]

So, by 2013, CBB’s presentation indicates that IP traffic, every month, will be 53,000,000,000,000,000,000 bytes….that’s a LOT of zeros.  The assumption is that will make for a lot of storage needs…the presentation goes on to state that just 10% of the market is currently outsourcing its data center needs, and that within three years, two-thirds of the companies polled will run out of space.  70% of companies are expected to need more than 3k square feet for their data storage needs.

The margins in the data storage business appear to be solid, as long as capacity is well utilized.  CBB said that the three data centers included in its CyrusOne buy are at 60% utilization based on power and at 76% based on space, and the company is building additional capacity.  Annualized first quarter revenue was $73m and adjusted EBITDA was $42m, for a 57% margin.

We’re reminded of the tower business, where margins can go very high with high utilization (i.e., number of tenants).  While that industry went through a period where over-leveraging challenged some of the players, today the public companies enjoy very solid valuations and continued growth in wireless traffic has kept those valuations high for several years.  Fast and furious building and buying of data-centers could lead to a similar shakeout.

Also, despite the growth potential, there are many large, well-established players in the data storage business.  At this early stage, we can’t come right out and say it’s a good idea for the average ILEC to invest in a data-center operation, but we’ll certainly be keeping our eye on CBB and others who enter the space—and reporting back to you here.

Thursday
Dec312009

A Look at Wireless Backhaul

Growing Wireless Data Usage Creates Opportunities to Provide Backhaul Services

Recently the news media has been buzzing with stories of wireless service outages and capacity limitations.  Cell phones and other mobile devices are increasingly being used to download bandwidth-intensive content such as streaming videos and “apps.”  The battle for dominance in 3G coverage is heating up, and Sprint Nextel’s 4G development is well under-way.  We’ve been writing for a while now on the migration of voice customers away from traditional landlines towards wireless, and declining access lines continue to drag on the financial performance of incumbent local exchange carriers.  In this installment of Beyond the Pipe we look at the growing need for wireless backhaul capacity and how ILECs might benefit. 

For years ILECs have been providing long-distance and interexchange services for other communications companies.  With the advent of the cell phone, many ILECs used their traditional copper wires to provide for wireless backhaul needs as well.  However, as cell phones became more prevalent and voice traffic was forced to make room for data, limitations in copper technology spurred development in other types of backhaul connectivity.  Among the most promising are wireless microwave systems and fiber optic cable. 

Coincidently, many of the ILECs we follow have already begun to deploy fiber optic cable in their service areas in order to provide high speed data and video service to their customers.  A logical next step is to connect the fiber to nearby wireless towers.  Since ILECs are already trusted providers of backhaul services, they have a competitive edge over CLEC, cable, and other communications companies trying to move into the backhaul space. 

Not surprisingly, there are already some ILECs extending fiber to wireless towers for backhaul purposes:  AT&T, and Verizon Communications to name a few.  However, these two ILECs are affiliated with substantial wireless operations, which means the companies have added incentive to increase wireless backhaul speed and capacity– service or capacity problems will only hurt their own wireless businesses.  The problem is AT&T and Verizon are unable to deploy fiber or microwave systems quickly enough to meet the rapidly increasing backhaul demand.  The result is customers are forced to deal with dropped calls, slow upload/ download speeds, and service interruptions. 

AT&T has reportedly been toying with the idea of changing its pricing structure in an attempt to reign in customers who use a large amount of bandwidth, particularly their Apple iPhone customers who are prone to downloading apps, but this can only be a short term solution.  The continuing surge in popularity of “smart phones” and propagation of apps and other data-heavy communications will force wireless carriers to build and purchase additional backhaul capacity.  As ILECs look to offset access line losses with alternate sources of revenue, wireless backhaul presents a unique opportunity for them to leverage their experience as traditional backhaul providers to become the backhaul providers for next generation, bandwidth intensive wireless communications.