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Entries in Cox Communications (41)

Sunday
Apr292012

Cox Introduces Readable Voice Mail for Digital Phone Customers

Source: Cox Press Release

Cox Communications announced the availability of Readable Voice Mail to Cox Digital Telephone customers in all Cox markets. This new feature allows Cox customers to read their home voice messages from any device with email access.

Cox Digital Telephone includes advanced phone features, including TV Caller ID, Cox Mobile Connect and Phone Tools – in addition to significant savings over the old phone company.

Sunday
Apr222012

Cox to Invest in InSite Wireless Group, Contributes 150 Wireless Towers

Source: Cox Enterprises Press Release

Cox Enterprises, Inc. (CEI), and its subsidiary Cox Communications (CCI), announced an investment in InSite Wireless Group, LLC, owner, operator and manager of wireless communication tower site facilities and distributed antenna systems (DAS) across the United States, Puerto Rico, and the U.S. Virgin Islands. Under terms of the agreement, CCI will contribute approximately 150 of its existing wireless towers while CEI will make an additional cash investment in InSite. Terms of the agreement were not immediately released.

The transaction is scheduled to close May 31, 2012.

Wednesday
Mar212012

Needing More Revenue, Town Looks to Fiber Network Possibility

Siloam Springs, Arkansas, Considers Broadband to Bolster Town Funds

With approximately 150 municipal-owned broadband networks across the country, it hardly seems shocking when we hear of yet another town that wants to lay fiber. Usually these small and rural communities site few choices for high-speed Internet or say that high-speed access is simply nonexistent for residents. But when speaking about fiber plans in Siloam Springs, Arkansas, city administrator David Cameron is a bit more honest about the reasons for offering such a service: added revenue for the town. In an interview with The City Wire, based in Arkansas, Cameron said that plans to build out a 100-mile FTTP network was not so much motivated by residents' “dissatisfaction with current providers as it is about finding new revenue for the city.”

Cable and Internet would not be the first utilities owned and operated by Siloam Springs. The city-owned electric utility has operated for years and, according to Cameron, has been a key source of funding for various projects and town necessities. But he says that “enterprise” fund is quickly depleting and the town is looking for new revenue streams. This is where cable and Internet services could bring in more money and bolster municipal funds. “We have done a good job managing accounts, building a reserve,” Cameron said. “We want to keep building on the programs we have. It takes money and funds to do that.” Such motivation could spell trouble for the town of about 15k, where providers like Cox Communications and CenturyLink already offer phone, Internet and cable to residents.

The city considered adding cable services back in the late 1990s, but the possibility was struck down by the city officials who felt it was too risky.

Now the proposed 100-mile fiber network would bring broadband to every home and business in Siloam Springs, with a price tag of $8.3m. The city estimates it could repay this debt in about 12 years and likely begin making a profit after just 3 years—according to a feasibility study conducted in January.

But former city board member and state rep Mike Kenney believes the plan is just too risky and argues that the city cannot take the same risks as a private enterprise. “This is not like a private business where if I start a cupcake company and it fails, I’m out the money,” Kenney said. Instead, town residents would be left “holding the bag” for a failed venture. He went on to say that, after considering the plan's details, he felt “the up-front money was significant, the return was questionable, and some board members had a real concern about competing with private business.... For me, that was a big part of voting against it.”

Like so many cities and towns, the question for Siloam Springs is one of public versus private: could a public broadband network actually compete with those owned by private companies, could a municipality take the same risks as a private company, and could public broadband survive in the already competitive telecommunications world, as companies line up to protest municipal “trespassing.” Just last week Cox Communications formed a coalition in Little Rock to protest the city's efforts, with more pressure on the way to stop such municipalities from infringing on the telecommunications sector.

Then there is the question of profitability. Even while towns such as Siloam Springs announce plans for a new network, municipalities in other states backtrack on their plans or shut down networks that aren't cost-effective.

Mike Flynn, also a former city board member, told The City Wire that he thought the fiber plans might follow the path of similar, unsuccessful networks, adding, “I called and talked to several cities (that had built out fiber networks). Several of those said, ‘We aren’t making any money on it.’ I just think the pie in Siloam Springs is very small.”

In contrast, however, city electric director Art Farine, said now is the time—that city broadband is an essential way for the town to move forward. “I think the community may be more progressive (than in the 1990s),” Farine said. “But the big difference is we’re looking at fiber-to-the-home versus a cable system. We’re offering something completely different than our competitors.”

This Friday, March 29, city officials will begin a series of three town hall meetings, to make their case for the broadband network. The proposed plan will go to a referendum and voters will decide the issue on May 22.

Wednesday
Mar072012

Cox Offers IT Support Services for Broadband Customers

Source: Cox Press Release

Cox Communications announced the launch of Cox Tech Solutions. Cox Tech Solutions is a support service that provides enhanced assistance with IT issues that commonly plague consumers, but are difficult to resolve without technical expertise. The service is available in all Cox markets today.

Cox Tech Solutions fee-based technical support service provides real-time diagnosis and resolution for the following types of computer-related issues:

  • PC crashes
  • Home networking
  • Virus/spyware infections
  • Installation/configuration or questions about new applications and software
  • Attaching new components to the computer
  • Windows and Mac operating system and software error messages

Cox says the service is ideal for the residential customer who is unable to identify and resolve one of the above issues with their personal computer. Customers who already have Cox services now have the convenience of calling their existing trusted provider for advanced technical assistance. Cox Tech Solutions is provided on a case-by-case basis or through a monthly subscription which provides 24/7 support for up to four PCs. Cox also plans to expand the service later this year by launching additional subscription options for single PC, home networking and other connected devices.

Using the phone, online chat and remote desktop access, technicians provide customers with step-by-step updates on their progress. In-home support is also available if desired by the customer or if there is an issue with remote access availability.

Tuesday
Mar062012

Jill Campbell Appointed COO for Cox Communications

Source: Cox Press Release

Cox Communications announced that Jill Campbell has been promoted to executive vice president and chief operations officer for the company.  In her new role, Campbell will be responsible for overseeing day-to-day operations and ensuring companywide alignment with competitive strategies to enhance marketplace execution and service delivery to Cox’s six million customers. Campbell will manage field operations, customer experience, marketing, sales and public affairs. Most recently, Campbell was the senior vice president for Cox’s field operations. 

Campbell replaces Leo Brennan, a 28-year Cox veteran, who will retire in May after assisting with the leadership transition. 

Alexander C. Taylor has been named senior vice president of field operations. Taylor will be responsible for all of Cox’s field operations and the related Atlanta division support teams. In his previous appointment, Taylor served as executive vice president for Cox Media Group, owned by Cox Communications’ parent company, Cox Enterprises.